First Due Media LLC Privacy Policy

1. Summary of Key Points

• We collect information you provide, information collected automatically, and information processed through the Services.
• First Ignite AI processes communications data, including recorded and transcribed calls, emails, and messages.
• Call recording and transcription are enabled by default, and AI systems may analyze call content.
• If you use the Services to communicate with your contacts, you are responsible for required notices and consents.
• We use service providers for hosting, payments, analytics, telephony, messaging, and AI functionality.
• We use reasonable safeguards, but no system is perfectly secure.
• You may have privacy rights depending on your state of residence.
• We do not knowingly collect information from children under 18.

2. Information We Collect

We collect information in three primary ways: (A) information you provide, (B) information collected automatically, and (C) information processed through the Services.

A. Information you provide to us

• Contact information (name, email address, phone number, mailing address)
• Account information (username, password, authentication data)
• Billing information (billing address and payment details; payments are processed by third-party processors and we do not store full card numbers)
• Business information, preferences, and service requests
• Communications and support interactions with us

B. Information collected automatically

• Device and browser information (IP address, browser type, device identifiers, operating system, language preferences)
• Usage and log data (pages viewed, features used, timestamps, diagnostics, and security events)
• Cookies and similar tracking technologies (cookies, pixels, tags, and web beacons)

C. Information processed through First Ignite AI

First Ignite AI is used by customers to manage contacts and communications. Depending on the features enabled and data uploaded, the Services may process:

• Contact lists and lead data you upload or collect
• Email, SMS, voicemail, call, and conversation content
• Call recordings and call transcriptions, which are enabled by default
• AI-generated summaries, insights, and automated actions derived from call content
• Scheduling information, appointment notes, forms, surveys, and submissions
• Workflows, automations, and related operational data
• AI inputs and outputs generated through your use of AI-powered features

Much of this information may be “Customer Data” that you control and that relates to your contacts and end users.

Call recording and transcription features are enabled by default. Recorded calls may be transcribed and analyzed by artificial intelligence systems to enable features such as summaries, quality monitoring, workflow automation, and automated actions based on call content.

3. How We Use Information

We use information to:

• Provide, operate, maintain, and support the Sites and Services
• Create and manage accounts and authenticate users
• Process subscriptions, payments, usage-based charges, and billing communications
• Record, transcribe, analyze, and act upon communications to enable platform features
• Improve performance, reliability, security, and fraud prevention
• Send administrative communications, including policy updates
• Send marketing communications where permitted and honor opt-outs
• Comply with legal obligations and enforce agreements

4. Cookies, Analytics, and Advertising

We use cookies and similar technologies to support functionality, remember preferences, measure traffic, and evaluate marketing performance.

We use analytics tools such as Google Analytics on our own Sites to understand usage and performance.

If you use First Ignite AI to build, host, or manage websites, landing pages, or funnels, analytics tools such as Google Analytics may also be installed or configured on those properties at your direction. In those cases, you are responsible for providing required disclosures and obtaining visitor consent as required by applicable law.

You can control cookies through your browser settings. Disabling cookies may limit functionality. We do not currently respond to Do Not Track signals due to lack of an industry standard.

5. How We Disclose Information

We may disclose information in the following situations:

A. Service providers

We share information with vendors that help operate the Services, including cloud hosting and infrastructure providers, payment processors, telephony and messaging partners, email delivery and validation providers, AI and analytics providers, and security and fraud prevention services. These providers are authorized to use information only as necessary to perform services for us.

B. Business transfers

Information may be transferred as part of a merger, acquisition, financing, reorganization, or sale of assets.

C. Legal and safety

We may disclose information to comply with law, respond to lawful requests, protect rights and safety, investigate abuse, and enforce agreements.

D. With your direction

We may disclose information when you connect integrations, enable features, or otherwise direct us to do so.

6. Customer Data, Recording, and Processing Roles

A. Customer Data

If you use First Ignite AI, you may upload or create data about your contacts, leads, and customers (“Customer Data”). You control this data.

B. Call recording and consent

Call recording and transcription features are enabled by default. Recorded calls may be transcribed and analyzed by artificial intelligence systems to enable features such as summaries, quality monitoring, workflows, and automated actions.

You are solely responsible for ensuring that you have obtained all legally required notices and consents before recording or processing any call, including consent required under federal and state call recording and wiretap laws.

C. Your responsibilities

You are responsible for:

• Lawful collection and use of Customer Data
• Providing required privacy notices to your contacts
• Obtaining and documenting valid consent for communications
• Complying with TCPA, CAN-SPAM, state privacy laws, and carrier rules
• Honoring opt-out and suppression requests

D. Processing roles

For account and billing data, we generally act as a controller. For Customer Data processed through the Services, we generally act as a service provider or processor on your behalf, and you act as the controller or business.

The Services are not intended for the storage of highly sensitive personal information such as medical data, government identification numbers, or financial account credentials unless expressly agreed in writing.

7. Data Retention

We retain information as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

Customer Data retention depends on account status, settings, and retention policies. You are responsible for exporting any data you wish to retain before termination.

8. Security

We use commercially reasonable administrative, technical, and organizational safeguards designed to protect information. No system can be guaranteed to be 100% secure.

9. Email and Text Marketing

Email

If you opt in or if permitted by law, we may send marketing emails. You can unsubscribe at any time using the link in the email or by contacting us.

Text messaging

If you provide your phone number and opt in, we may send SMS messages. Message and data rates may apply. Reply STOP to opt out and HELP for help.

If you use the Services to send emails or text messages to your contacts, you are responsible for obtaining and documenting proper consent.

10. Third Party Websites and Integrations

The Sites and Services may link to third-party websites or allow integrations with third-party services. We are not responsible for their privacy practices.

11. Children’s Privacy

The Sites and Services are not intended for children under 18. We do not knowingly collect personal information from children under 18.

12. Your Privacy Rights

Depending on your state of residence, you may have rights to request access, correction, deletion, or portability of certain personal information, and to opt out of certain processing.

To exercise rights, email [email protected]. We may verify your identity before responding.

13. International Users

We primarily operate in the United States. Information may be processed and stored in the United States or other locations used by our service providers.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The Last Updated date reflects the effective date. Continued use means acceptance of the updated policy.

15. Contact Us

First Due Media LLC
5804 Victory Dr
Marshall, TX 75672
Email: [email protected]
Phone: +1 833 703-4778